Monitoring and Sustaining System Change

Monitoring and Sustaining System Change describes three common strategies for evaluating reform efforts: (1) performance monitoring, (2) process evaluations, and (3) outcome evaluations. Because evaluating system-level reforms can be challenging, this module aims to help you determine the most appropriate approach for assessing your reform efforts right now and provide you with ideas about how to continue monitoring your reform down the line.

Step 1: Monitor Performance describes how to measure and analyze performance goals to help you stay up-to-date on your reform’s progress. Specifically, it offers guidance on how to:

  • Develop a standard definition
  • Collect and analyze data
  • Compare post-reform measure(s) to pre-reform measure(s)
  • Keep an eye out for unintended consequences

Step 2: Conduct a Process Evaluation describes how to assess whether your reform is working as originally intended. Specifically, it offers guidance on how to investigate the following key questions:

  • Are you serving your target population?
  • Are you screening, assessing and matching youth and families to services as intended?
  • Are you providing case management services as intended?
  • Are you gathering data about program operations and using it to monitor progress?

Step 3: Conduct an Outcome Evaluation describes how to assess the impact of your reform.

Step 4: Sustain Positive Change describes how to ensure your reform endures and doesn’t succumb to internal or external challenges. Specifically, it offers guidance on how to:

  • Sustain strong leadership
  • Promote staff competency
  • Ensure quality assurance
  • Preserve resources and support
  • Put reform into legislation
  • Re-evaluate your program

 

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